Terms of Service.

Who this is between

These terms are between SuperTuned Inc and whoever is using OpenPush — you personally if you signed up yourself, or the company you signed up on behalf of. If you are agreeing on behalf of a company, you are confirming you are allowed to.

What you get

A licence to use OpenPush to send push notifications to people who have agreed to receive them from you. The push product is free, permanently, up to 100,000 monthly active users per app, on the terms set out in the pledge below. An app above that needs the Pro or Premium plan.

Paid plans, their prices and what each includes are listed on the pricing page. A plan is priced per workspace, per month. A plan covers the whole workspace: every app in it, and everyone on the team. Larger arrangements — an app past 1,000,000 monthly active users, or a written service level — are agreed in writing.

Paying for a plan. Self-serve checkout is not open yet, and until it is we take no payment through this site. A paid plan is set up by us at the listed price, and its payment terms — when it renews, how to cancel, refunds and tax — are put to you in writing and agreed before anything is charged. When checkout opens, those terms will be added here, with notice.

The Free-Forever Pledge

This is the part of the agreement we most want you to be able to rely on, so it is written tightly rather than warmly.

What is binding

• Push is free to 100,000 MAU per app. A monthly active user means one unique subscribed device seen in a rolling 30-day window, counted per app. At or below that ceiling we will not charge you for sending push.
• If you were here before 20 October 2026, your ceiling is 1,000,000. A workspace created before that date keeps free push to 1,000,000 MAU per app, on any plan. The same holds for the workspace created by anyone who joined our early-access list before that date. That was the ceiling we published when you arrived, and it is the one you keep. Everything else in this pledge applies to it in the same way.
• We will never charge per subscriber. Not per subscriber, not per device, not per message delivered. A paid plan is a flat monthly price: an app pays the same anywhere between 100,000 and 1,000,000 MAU. If our pricing model ever needs to change, this is the part that does not.
• Your data stays exportable, for free. Subscribers, tags and delivery history, in a machine-readable format, at any time and without asking permission — including on the way out.
• We will not reprice you out of the free tier. The push ceiling you signed up under does not shrink for an account that is already using it, and neither does the monthly OpenToken allowance printed for your plan on the day you took it. The larger allowance of a workspace's first 30 days is a welcome bonus and ends as stated.

What is not promised

Feature packaging can change: things may move between the free and paid tiers as the product grows, and features may be added, changed or retired. The deprecation policy says what notice each kind of change gets. Free accounts get best-effort availability and best-effort support, not a service level agreement — if you need guaranteed uptime or response times, that is what the Enterprise plan is for. Reasonable rate limits and fair-use limits apply, and we may enforce them.

The price of a paid plan is not frozen forever. It may change for future months, with at least 30 days' notice to the workspace's admins, and never for a month already paid for.

Growing past the ceiling

An app on the Free, Starter or Plus plan that passes 100,000 MAU has not broken a rule. It has outgrown its plan, and what happens next is fixed in advance.

• Notice on the way. We tell the workspace's admins as the app passes 75%, 90% and 100% of the ceiling.
• Then at least 14 days. The 100% notice names a date at least 14 days ahead. Moving the workspace to Pro or Premium ends the matter at once. If the app is back under the ceiling when that date arrives, nothing pauses.
• Then that app's sends pause, until a plan covers it or it is back under the ceiling. Paused means not sent: a message that falls due during a pause is skipped, not queued for later. Only sending pauses, and only for that app. Nothing is deleted, your data stays exportable, and the workspace's other apps are not affected.
• An app that passes 1,000,000 MAU is not paused. That is true on Pro and Premium, and for a workspace that keeps the earlier ceiling. We get in touch and agree a plan with you.

This is the edge of the free tier, not one of the ways it ends, so the list further down does not apply to it.

Fair use, and not gaming the ceiling

The ceiling is per app because that is how developers think about their products. Splitting one product across many nominal "apps" to stay under it is not within the spirit of the pledge and we may treat it as a single app. We would rather talk to you about it than switch anything off.

How this pledge can end

A promise with no stated limits is not a stronger promise, it is a vaguer one — and the first thing anyone sensible asks about "free forever" is what the catch is. So here is the complete list. These are the only ways the free tier can end for you, and there is no general right for us to withdraw it because we changed our minds.

• We stop offering it to new accounts. We may close the free tier to new signups at any time, or change its ceiling for them. If we do, every account already on it keeps it on the terms it signed up under. Being early is meant to be worth something.
• Apple or Google start charging for delivery. This pledge rests on a fact outside our control: APNs and FCM do not charge for the delivery this product depends on. If that changes, the economics the pledge is built on no longer exist. We would say so publicly, show the evidence, and give you the notice period below. We consider this unlikely, and we would rather name it than let you discover it.
• You break the rules. Sending to people who did not consent, unlawful content, or deliberately splitting one product across many nominal apps to stay under the ceiling. We will email you first and give you a chance to fix it, except where the harm is ongoing or we are legally required not to.
• Your account goes dormant. If an app sends nothing and nobody signs in for 18 consecutive months, we may close it and delete its data — after emailing the account address and waiting at least 30 days. Your export stays available for that whole period.
• We are acquired, and the buyer decides differently. If this service changes hands, these terms and this pledge transfer with it — a buyer inherits them rather than starting from a blank page. But we will not pretend to bind a company that does not exist yet: a successor may change the pledge, and if they do they are held to the same notice period and the same protections below. We will announce any change of control publicly rather than letting you find out from a pricing page.

What holds when the free tier ends

The first item on that list changes nothing for an account that already exists, so there is nothing to give notice of. In each of the other four, whatever ends the free tier and whoever ends it, four things do not change.

• Ninety days' notice, in writing, to the address on your account — enough time to plan and ship a migration through a normal mobile release cycle, not a token period that technically counts as notice.
• Nothing is charged retroactively. No invoice ever arrives for sending you already did under this pledge.
• Your data stays exportable, free, throughout the notice period and on the way out. See our data export commitment.
• We still never charge per subscriber, and we still never reprice you out of a tier you are already using. If pricing has to change, it changes for new accounts and future tiers — not by re-tagging you.

OpenPush AI and OpenTokens

OpenPush AI is the part of the product that runs on a language model, and unlike push delivery it costs us money every time it answers. It is metered in OpenTokens. Each plan sets a monthly allowance for the workspace, listed on the pricing page and on Limits and fair use. The allowance resets on the 1st of each month (UTC), and unused OpenTokens do not carry over.

When the allowance is used up, OpenPush AI pauses for that workspace until the reset. Sending is never affected: sends, scheduled messages and journeys keep running. We never charge automatically for more. On a paid plan an admin can buy a top-up, which lasts until the next reset.

The AI decision step in journeys makes one decision for each person who reaches it, and each decision is metered: today against a small daily budget per app, and against the workspace's OpenTokens once paid plans are on sale. That is the cost of AI work you chose to switch on, not a charge for having subscribers; when its budget or the allowance runs out, the journey carries on by its rules. An AI of your own, connected to OpenPush over MCP, is not metered by us.

What you must not do

Sending push to people who did not agree to receive it is the fastest way to lose access, and it damages deliverability for everyone on the platform. The full list of prohibited uses lives in the Acceptable Use Policy, which forms part of these terms.

Your data and your users' data

You own your data. When OpenPush processes personal data about your end users, you are the controller of it and we are your processor — the terms of that arrangement are in the Data Processing Addendum. Data about your own account and how you use OpenPush is ours to process as described in the Privacy Policy.

You are responsible for having a lawful basis to send notifications to your users and for honouring their choices. We do not police your relationship with your users, but we will act on credible complaints.

What OpenPush is, and is not

OpenPush is a hosted service. We run the server; you use it through the console and the API. The server is not published and is not something you run yourself, and nothing in these terms grants you a licence to the server software.

The client SDK — the code that runs inside your own app — is published separately, and its own licence governs what you may do with it. That licence is not affected by these terms.

What we do commit to is the mechanism: your notifications are sent using your own APNs and FCM credentials on your own developer accounts, with no delivery network of ours in between, and we do not charge a per-message transport fee.

Stopping

You can stop using OpenPush at any time and take your data with you. We may suspend or terminate an account for a serious or repeated breach of the Acceptable Use Policy, or where we are legally required to. If we ever wind the service down, we will give notice and keep exports working throughout the wind-down period — the specific notice period is one of the things being pinned down before the effective date above.

The boring but necessary part

The service is provided as it is. We do not warrant that delivery is instantaneous or universal — push delivery ultimately depends on Apple, Google and the device, none of which we control. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability is limited. The exact wording, the governing law and the venue are being settled before the effective date above.

Changes

We will give notice of material changes to these terms before they take effect. Changes never apply retroactively, and the binding parts of the pledge above are not something we will amend away.

Changed on 20 October 2026, before these terms took effect. The free ceiling for new accounts moved from 1,000,000 to 100,000 MAU per app, paid plans were added, and the OpenPush AI allowance was written in. Accounts opened before 20 October 2026 keep the 1,000,000 ceiling. We said we would make any change before launch visible rather than spring it on you, and this is that note.

Questions: legal@openpush.ai.